Return policy
As flowers and plants are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work, and would like you to enjoy our beautiful arrangements and plants as much as we do. If for any reason you are not satisfied with the arrangement or the plant you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.
Order changes & cancellations
Orders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for same-day delivery or next-day delivery, which may not be canceled. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call us at 718-207-0848. We are unable to accept cancellations or change requests via e-mail yanivflowers@gmail.com
Substitution policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
