Your Flower Arrangement FAQs Answered: Delivery, Longevity, and More
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How to Schedule Your Order for a Specific Time
If you need your order delivered by a specific time, the best approach is to call us directly. Our customer service team is always ready to assist you in selecting a delivery window that suits your schedule. By speaking with one of our representatives, you can ensure that your delivery is planned precisely when you need it.
Will the Arrangement Look Just Like the Picture?
While we aim to match the photos as closely as possible, slight variations may occur due to seasonal availability. Flowers are seasonal by nature, and what’s available in spring might differ from what you can get in autumn. Our skilled florists do their best to substitute flowers with similar ones in terms of color, shape, and size to ensure the arrangement remains as close to the original design as possible.
How Long Does an Arrangement Last?
With a little extra care, any size flower arrangement or fresh flower bouquet can last 5-7 days or even longer. The longevity of your floral arrangement depends on the types of flowers used and the care they receive.
By choosing the right flowers and providing proper care, you can enjoy your floral arrangement for up to a week or even longer. Remember, the key to extending the life of your flowers is consistent care and creating the optimal environment for them to thrive. With these tips, you’ll keep your blooms looking fresh and vibrant, bringing continuous beauty into your home.
How Can I Make My Arrangement Last Longer?
To extend the life of your flowers, follow these essential care tips:
1. Watering: Ensure the vase is always filled with fresh water. Change the water every two days to prevent bacteria growth.
2. Trimming Stems: Trim the flower stems at an angle every few days to allow better water absorption.
3. Remove Wilted Flowers: Remove any wilted flowers or leaves to prevent them from affecting the healthy blooms.
What is Your Return Policy?
If you are not satisfied with your purchase, please contact our customer service department within 2 days of delivery. We will be happy to schedule a replacement delivery of the arrangement or provide a refund.
Do You Deliver Outside of San Tan Valley?
At our company, we understand that flowers are more than just a gift; they’re a way to show love, appreciation, and care. That’s why we go the extra mile to ensure that every order, no matter where it’s placed, meets the highest standards of quality. If you place an order outside our usual delivery area, we collaborate with the best florists in that region to ensure you receive top-notch floral arrangements. We deliver to: San Tan Valley, Florence, Coolidge, Apache Junction, Gilbert, Gold Canyon, Chandler, Mesa, Tempe, Eloy, Scottsdale, Fountain Hills, Paradise Valley, Phoenix, Peoria, Queen Creek
Your Questions Answered: Placing an Order for Same-Day Flower Delivery
Can I Place an Order for Delivery Today?
Absolutely! Orders placed by 12 PM will be delivered the same day, by the end of business hours. If you need your flowers even sooner, you can request expedited delivery by call.
Can I Leave a Card Message?
Yes, you can! You can leave a complimentary card message with your order. To do this, simply fill out the card message field before adding the item to your cart. It’s an easy and straightforward process that ensures your gift is as special as possible.
Can I Order a Custom Arrangement?
Ordering a custom arrangement is simple and hassle-free. Just select the designer’s choice option on our website, and provide us with any specific preferences or themes you’d like the arrangement to reflect. Our talented floral designers will take it from there, crafting a one-of-a-kind bouquet that will wow the recipient.
What If I Need to Change Something on My Order After I Placed It?
We understand that sometimes changes are necessary even after an order has been placed. By contacting us immediately, you increase the chances of successfully modifying your order. Our dedicated team is here to ensure your satisfaction, so don’t hesitate to reach out if you need assistance.
When it comes to same-day deliveries, time is of the essence. We move orders quickly to ensure your items reach you fresh and on time. If you find yourself in a situation where you need to make changes to your order, it’s essential to contact us immediately. The faster you inform us, the better we can assist you in making the necessary adjustments.
How to Make Changes to Your Order
If you’ve realized you need to change something on your order, please call us right away. Our customer service team is ready and eager to help. Providing them with your order details will expedite the process, allowing us to make adjustments as swiftly as possible.
What Changes Can Be Made?
Depending on the status of your order, we might be able to modify delivery addresses, change the items in the order, or adjust delivery times. However, due to the perishable nature of some items, there may be limitations on what can be changed once the order is in process. Prompt communication remains key to making any possible adjustments.
Can You Send Me a Picture of What I’m Sending?
With our ‘See What You Send’ program, we’ll email you a picture of the exact arrangement right before it goes out the door with our delivery driver. We’ll also follow up to kindly ask for your feedback on our service.
What Happens After I Place My Order Online?
Once you place your order, you’ll receive a confirmation email with your receipt and all the order details. Our floral designers will then create the arrangement you are looking for. To provide peace of mind, we’ll even send you a picture of the completed arrangement before it is delivered.
Everything You Need to Know About Our Flower Delivery Services
Normal Delivery Hours
We understand that timing can be crucial when it comes to flower deliveries. Our business flower deliveries are available from 9:00 AM to 4:00 PM, Monday through Friday. For residences, hotels, hospitals, or funeral flower deliveries, you can expect our services from 9:00 AM to 4:00 PM, Monday through Friday. If you prefer to have your order delivered during a specific time frame, we offer flexible options to accommodate your needs.
Business Flower Deliveries
For business flower deliveries, our services are available from 9:00 am to 4:00 pm, Monday through Friday. This schedule ensures that your flowers will arrive during regular business hours, making it convenient for offices and corporate environments. Whether you’re sending flowers for a meeting, celebration, or just to brighten someone’s day, you can trust us to deliver on time.
Residential, Hotel, Hospital, and Funeral Flower Deliveries
Our delivery hours extend to 9:00 am to 4:00 pm, Monday through Saturday, for residences, hotels, hospitals, and funeral flower deliveries. This extended schedule provides more flexibility to accommodate different settings and occasions. Whether it’s a get-well-soon bouquet, a sympathy arrangement, or a celebratory floral gift, you can count on our timely delivery.
Flexible Delivery Options
If you prefer to have your order delivered during a specific time frame, we offer flexible options to accommodate your needs. Simply let us know your preferred delivery window, and we’ll do our best to meet your request. Our goal is to provide a seamless and stress-free experience, ensuring your flowers arrive exactly when you need them.
Delivering to Funeral Homes
Making funeral arrangements for a loved one can be stressful. When you order from us, we help guide you through the process and guarantee your arrangements will arrive promptly before the service begins. We handle all the details so you can focus on being present with your family during this difficult time.
Delivering to Schools
If you’re planning to send flowers to a student, please send them to their residence as schools do not typically accept flowers for delivery to students. For deliveries intended for teachers, it’s advisable to place your order early in the morning or the day prior to ensure it arrives before 2:00 PM.
What If No One Is Home?
If the recipient is not available at the time of delivery, the gift may be left with a neighbor, in a safe place, or a note will be left on the door directing the recipient to call and schedule a redelivery. In some cases, the florist may contact the recipient directly to arrange for another delivery time.
What If the Recipient Refuses the Delivery?
In the unfortunate event that the recipient refuses to accept a delivery, the sender may be held fully liable for the cost of the gift. If you know the recipient might not be home, you can request to leave the arrangement in a designated location. However, the customer assumes all liability for such requests, and due to high temperatures during the summer, we highly discourage leaving arrangements on doorsteps, porches, yards, or any location where the recipient cannot accept the arrangement promptly.
Understanding Our Return Policy and Guarantee for Floral Arrangements
Return policy
As flowers and plants are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work, and would like you to enjoy our beautiful arrangements and plants as much as we do. If for any reason you are not completely satisfied with the arrangement or the plant you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.
Order changes & cancellations
Orders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for same-day delivery or next-day delivery, which may not be canceled. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call us at 718-207-0848. We are unable to accept cancellations or change requests via e-mail yanivflowers@gmail.com
Substitution policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
What’s Your Guarantee?
We take immense pride in delivering the freshest floral arrangements, plants, and gift baskets to our customers. All our flower arrangements are artistically arranged in a vase and hand-delivered to the recipient. We use only the highest quality flowers to ensure that each arrangement is as beautiful and fresh as possible. This commitment to quality is our guarantee to you.
Contacting Our Customer Service
Our customer service team is always ready to assist you with any concerns or queries you may have. If you need to initiate a return or discuss our guarantee, don’t hesitate to get in touch. We are here to ensure that your experience with our floral shop is nothing short of exceptional.
Thank you for choosing us for your floral needs. We are delighted to be your go-to florist and look forward to brightening your days with our beautiful arrangements. Whether it’s for a special occasion or just to bring a smile to someone’s face, Yaniv Flowers is here to make every moment memorable.
YanivFlowers
